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Customer Guarantee

At Novum, it is very important to us that we provide only the newest and best technology available. We wish to provide our customers with the best products in refrigeration that are currently on the market. We like to make sure that our customers are getting a product that is going to work satisfactorily and will provide them with peace of mind. We have worked hard to do this through our longstanding knowledge, skills, rigorous testing of our cabinets and our hand built options, to give you the latest technology in commercial fridges that you can receive on the market. We are continually looking to develop, improve and provide better efficiency in all our cabinets as technology progresses and updates. If you wish to be kept updated in our developments, please be sure to refer to our website or speak to our friendly customer service representatives in your region.

Testing

With our technology, it is very important to us that the products are tested and held to rigorous standards. We shipped over 25,000 units last year and only 0.2% of units shipped made a warranty claim, showing that our units are of peak performance and show true quality, something we are extremely proud of.

To make sure that we reach this level of service, we hand build all of our products. Thus ensuring that through each step of manufacture the items are tested and checked to make sure that each part is working correctly and efficiently. Each and every unit is performance tested before leaving the factory. This level of testing guarantees the quality of the cabinet that users receive will be up to the high standards we set ourselves.